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Shipping & Delivery

How long does shipping take within the United States?

Regular shipping via UPS or USPS usually takes around 3 to 5 business days, while expedited shipping takes 2 to 3 business days on average. We do our best to ensure the timely delivery of all orders. Please note that we are only provided with an esti

Is shipping FREE?

Standard Shipping is always 100% FREE within the United States.    You will be charged for shipping if: You live internationally, Canada included. You select expedited shipping.

What are your processing times?

PROCESSING TIME IN THE UNITED STATES & CANADA Orders placed after noon EST will ship the next business day.  Orders placed after 12PM PST on Friday will ship out on Monday.   POSSIBLE DELAYS We do our best to ensure the timely delivery of all orders.

How can I check my shipping status?

The best way to check your shipping status is to use the tracking number we emailed you. You can check the status by adding that number here:  https://www.usps.com/manage/

What do I do if my shipment is lost?

The best way to check your shipping status is to use the tracking number we emailed you. You can check the status by adding that number here:  https://www.usps.com/manage/

How do I check if my order was successfully placed?

If you are unsure whether your order was successfully placed, don't worry! Once an order is submitted with your email, we review the details, and you will receive email confirmations. If there is any issue with the order confirmation or if you wish t

What should I do if I received an incomplete order?

We apologize if an item was missing from your order. Please reach out to our customer support team and we would be more than happy to help you get the items you purchased!

What steps should I take if my order has been sent to an old or incorrect address?

If an order has been dispatched to an incorrect address, we recommend contacting the shipping carrier directly to reroute the package. Please always ensure your account address is up-to-date to avoid such issues. If an issue with delivery arises, we

Is it safe to consume a product that was exposed to heat during shipping?

We assure you that short-term exposure to heat during transit should not affect the efficacy of the probiotics. Once received, store the product in a cool, dry place to maintain its quality.

What about shipping to Canada with the Postal Strike?

Due to the Canada Post strike, orders may experience significant delays, and we are unable to provide exact delivery dates until the situation is resolved.