How do I place a return or exchange?Updated 3 days ago

We're sorry you didn't love your Happy V® product. Please reach out to us here with your order number and the products you'd like to exchange or return and we will let you know if it is eligible for a return.

If you're signed up to our subscription please manage via your Happy V® account. 

*Please note: You will be refunded in full to your original form of payment if you request for your return within 30 days of placing your order. Returns are valid for full-priced and unopened items only.  Shipping charges for sending back the product are not refunded.   We will not be able to honor any refunds once you've passed the 30-day refund window from the day you placed your order.  Any order that was made with a discount is a final sale, including subscriptions. Subscription orders are final sales.  If you would like to skip, pause or cancel your subscription, you must do-so in your Happy V account.  You must also submit for the skipped, paused or cancelled subscription or order at least 72-hours before your next subscription order is set to renew.  Otherwise, your account will be charged for that month's shipment which is non-refundable. Due to the high-volume of customer service emails, a skipped, paused or canceled subscription will not be honored if you email us. You MUST skip, pause or cancel via your Happy V® account, under "Manage Your Subscription." 

Refused packages will not be accepted as a valid return, and they will not qualify for a refund. To ensure a smooth return process, customers must follow our return policy by contacting our Customer Service team for authorization and shipping items back using the provided instructions.