When Can I Cancel My Autoship Subscription?Updated a few seconds ago
All monthly Autoship subscriptions are eligible for cancellation after your second order has shipped.
When you sign up for an Autoship subscription, this condition is displayed before checkout so you can review the commitment before completing your purchase.
Autoship cancellation policy
During the checkout process, customers are shown the following notice:
All monthly autoship subscriptions are eligible for cancellation after 2nd order has shipped.
This means that if only your first subscription order has been processed, the subscription is not yet eligible for cancellation. Once your second order has been processed and shipped, you may cancel the subscription.
Agreement during checkout
To make sure the subscription terms are clearly acknowledged, customers are also required to agree to the subscription disclaimer before completing checkout.
The disclaimer explains that the subscription will renew at the selected price and frequency until canceled and reiterates that monthly Autoship subscriptions become eligible for cancellation after the second order has shipped.
The checkbox is required, and checkout cannot be completed until the subscription terms have been acknowledged.
Why is there a two-order commitment?
Everyone's experience with supplements can be different, and consistency is important when incorporating a supplement into your routine.
For this reason, our Autoship program is structured around a minimum commitment of two monthly orders. The subscription discount is provided in exchange for that initial commitment and is intended to encourage customers to use their products consistently before deciding whether they would like to continue their subscription.
How do I cancel after my second order?
Once your second Autoship order has been processed, you can manage or cancel your subscription directly through your Happy V account.
For additional information regarding refunds and subscription purchases, please review our:
Need help?
If your second order has already been processed and you're having trouble managing your subscription, please contact our Customer Support team and we'll be happy to assist.